Return & Refund Policy

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products, including OPENED and USED products.

Return Address

Laurel Rose Collective LLC, 472 4th Ave, Nauvoo, AL 35578, USA

Please do not ship returns before obtaining an RMA number — packages received without a valid RMA may not be processed.

Initiation Requirements

• Obtain an RMA (Return Merchandise Authorization) number from our customer service team before sending anything back.
• Include your order number, name, items being returned, and reason for return (optional but helpful).

Return Conditions

• Returns must be postmarked within 30 days from the receipt of your order.
• Products are eligible for return whether they are unopened, opened, or used.
• The customer pays return shipping unless the company made an error (wrong item shipped, defective product, etc.).
• A valid RMA number must be included with your return.

Refunds

• Processing occurs after inspection of returned items.
• Refunds will be credited to your original method of payment within 30 days.
• If you have not received your refund within this timeframe, please contact your card issuer first, then reach out to our support team.

Damaged or Defective Items

If you received a damaged or defective item, contact us within 14 days of delivery and we'll make it right.